Trainer Support Center
Got a question about your order, need help tracking a shipment, or want to know more about a product release? Our dedicated support team is always ready to assist you on your journey!
Get in Touch
- Customer Support Email: [email protected]
- Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
- Response Time: We strive to answer all trainer inquiries within 24 hours.
Frequently Asked Questions & Quick Help
Before you reach out, you might find the answer you need right here:
- Where is my order? Once your gear leaves our fulfillment center, you’ll receive a Shipping Confirmation Email with a live tracking link.
- Need to make a return? We want you to love your gear. Check out our return policy or drop us an email with your order number to get started.
- Product Inquiries: Have a question about a specific plush, collectible, or apparel size? Send us a message, and our team will gladly check the details for you.